Natural Gas Leaks

Planning a home improvement job? Planting a tree? Installing a fence or deck? Call before you dig!

Recognizing and Reporting Natural Gas Leaks
If you believe you smell gas inside or outside of your home, in the street, or on your property up to and including your meter, call our 24 Hour Emergency Water and Gas Number immediately.

What does Natural Gas Smell Like?
Pure natural gas is colorless and odorless. Before the gas is delivered to your home, an odorant called mercaptan is added to give gas its distinctive odor so you can smell a leak immediately. Mercaptan makes the gas smell like sulfur or “rotten eggs”. Everyone in your family should learn to recognize this smell.

If you smell a faint gas odor near an appliance:
  • Check to see if your pilot light is lit; if you find a pilot light extinguished, open windows and doors to vent the area; then wait 15 minutes before relighting the pilot light.
  • If the odor persists, call Danville Utilities. If you smell gas inside your home or business and the smell is a strong, persistent natural gas odor, or you hear a hissing or leaking sound you should leave the building immediately, taking everyone with you and leave all doors and windows open behind you.
  • Call Danville Utilities from a neighbor’s home or nearby business –– we respond to emergencies 24 hours a day, 7 days a week.
In these conditions:
  • DO NOT use telephones, cellular phones, computers, appliances, elevators or garage door openers.
  • DO NOT touch electrical outlets, switches or doorbells.
  • DO NOT smoke, use a lighter, match or other open flame.
  • DO NOT position or operate vehicles or powered equipment where leaking gas may be present.
  • DO NOT re-enter the home to open doors or window.