Report a Problem
Now you can help report non-emergency problems to the City of Danville from your smartphone, tablet, or computer, thanks to our new partnership with SeeClickFix. Use the app to report issues such as:
Dead Animal Pick-up
Street Sign Repair
You have the option to upload a photo with each service request, as a visual reference to help communicate the need to staff. Customer service requests are routed to city staff to help answer questions and provide solutions.
To report a missed garbage pickup, please call 434-799-5245.
To report an electricity outage or service issue, please call 434-773-8300 (24-hours a day).
To report a water or gas emergency, please call 434-799-5284 (24-hours a day).
Desktop The widget above allows you to make service requests, as well as discover existing problems that have been reported, from your desktop computer. To report an issue:
Make sure the Report tab is selected .
Drag the map marker to the location of your issue, or type in the address directly.
Choose a service request Category from the drop-down menu that matches your issue.
Enter a Title (required), additional Description (optional), and attach an Image (optional).
SeeClickFix is available for download as on app on the following platforms:
Danville staff responds to SeeClickFix requests during regular business hours. If this report comes in on a holiday, weekend, or after-hours, it will be read on the next business day. Please Note: SeeClickFix is not to be used for emergencies. For urgent matters that require immediate attention or a police response, call 9-1-1.
Once you have sent a report, you will receive email communication acknowledging your service request. You can continue to check on the status of the issue online. Once the work is complete or the issue has been resolved, you will be notified by email as well.
For technical support with the SeeClickFix platform (web or mobile), please send an email.