Danville, VA Local Government News and Announcements

Posted on: February 10, 2017

App available to report non-emergency problems

SeeClickFix logo

Is there a streetlight out, a damaged utility pole, or a pothole that needs fixing? Citizens can help report non-emergency problems such as these to the City of Danville using a free mobile app available for iPhones and Android phones.

The app uses GPS technology to help the City know exactly where the problem is. Citizens also can use their phones to send a picture of the issue – be it an overgrown lot or a road problem.

The app is available on both Google Play and Apple’s App Store called “SeeClickFix.” After downloading the app, users will need to select “Danville, VA” as their primary location.

Citizens also can report a problem from their tablet or computer by going to the City’s website – DanvilleVA.gov – and clicking on “Fix It Danville.”

Fix It Danville and the City’s partnership with SeeClickFix was launched in September 2014 to provide citizens with a convenient and efficient way to report non-emergency problems on the go, beyond traditional office hours.

For emergency situations requiring immediate attention or police response, citizens should call 9-1-1.

Citizens are encouraged to report the following non-emergency issues:

  • Broken or damaged utility poles
  • Damaged curbs and sidewalks
  • Dead animal pick-up
  • Graffiti
  • Overgrown grass/weeds
  • Potholes
  • Signs – missing/damaged
  • Streetlights out
  • Unsafe blighted buildings

When submitted, the issue is directed to the appropriate city department, which reviews the concern and submits a work order for any repairs or services needed, or provides any information requested. Departments will respond to issues during regular business hours. If a report comes in on a holiday, weekend or after-hours, it will be read on the next business day.

The system follows the problem until it is addressed, so citizens can continue to check on the status of the repair online. When the work is complete or the issue has been resolved, citizens will be notified by email.

App users will be able to search other reports to see whether neighbors have already complained about the issue. They also can engage by voting and adding comments on issues reported.

The app uses a Web-based map that displays all reports and comments. Users may add comments, suggest resolutions or add video and picture documentation.

In addition to fostering interactivity between government and citizens, the site allows for anonymity of reporting as a way to encourage more citizens to report issues.

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