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Give the personnel or automated answering system your name, address and telephone number. If you have an emergency, please explain. Danville Utilities uses a special automatic answering system during large outages. If you wish to speak to live personnel instead of the automated service, please be patient and remember that many other customers may be calling to report the outage. We value your phone calls because they allow us to track the size and severity of the outage.
If your neighbors have power, the problem may be just at your home. If your neighbors do not have lights, then you should call Danville Utilities and report the outage. It is a good idea to turn off heat pump and lights during an outage. This decreases the initial power demand when the electricity is restored.