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The original item was published from 3/12/2015 11:35:30 AM to 4/5/2015 12:05:02 AM.

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Danville, VA Fire Department Media Releases

Posted on: February 4, 2015

[ARCHIVED] Danville announces ‘text to 911’ option for emergency help

The Danville Emergency Communications Center today announced the availability of “text to 911,” a new option for residents and visitors who need to reach the city’s emergency dispatchers for help when they are unable to make a voice call.

This service is intended primarily for use in two emergency scenarios: 1) for an individual who is speech- or hearing-impaired; and 2) for an individual who faces a circumstance in which texting is the best and safest available means to contact 911.

“In both emergency scenarios, ‘text to 911’ could be a life-saver,” Assistant Fire Chief Steve Dishman said. “The second emergency scenario could develop, for example, in the instance of a home invasion or abduction in which a potential victim doesn’t want to be heard making a voice call.”

However, Dishman said users should be aware of limitations to the “text-to-911” technology. As a result, Dishman urged residents and visitors to note the following important information:

• Use the texting option only when a voice call to 911 is not an option. It can take longer to receive a text message because someone must enter the text, the message then goes through the system, and the emergency dispatcher must read the text and then text back. Picking up the phone and calling 911 is still the most efficient way to reach emergency help. Texting is not always instantaneous, which is critical during a life-threatening emergency.

• Provide location information and the nature of the emergency in the first text message. This action is imperative, since the Emergency Communications Center will not be able to speak with the person sending the text. Do not use text abbreviations or slang so that the intent of the dialogue can be as clear as possible. Texts sent to 911 have the same 160-character limit as other text messages.

• When texting, users must be in range of cell towers in Danville. If users are outside or near the edge of the city, the message may not reach the Emergency Communications Center.

• Not all wireless carriers and other text messaging providers yet deliver emergency texts. Verizon, T-Mobile, Sprint and AT&T customers can use “text-to-911” if their mobile phones are capable of sending text messages. Any text message to 911 will count either against the customer’s messaging plan or charges may apply.

• Use the texting function only for emergency situations that require an immediate response from police, fire or emergency medical services.

• Text messages should only be used to communicate between Emergency Communications Center and the sender. Pictures, video, other attachments or including other recipients are not able to be accommodated at this time.

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