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Danville Regional Airport is a general aviation airport and does not offer commercial air service. Nearby commercial airports are listed below:
Aircraft fueling and rental cars are offered through General Aviation, Inc. For more information, please contact General Aviation, Inc. at (434) 793-7033.
The airport's primary runway is 5,900 feet and is supported by a precision instrument landing system.
The office of the City Attorney cannot provide legal advice to citizens in private matters, nor is the office permitted to make referrals to citizens for private attorneys. This office does not prosecute violations of State law or local ordinances; all prosecutions are handled by the Office of the Commonwealth's Attorney.
Section 15.2-209 of the Code of Virginia requires that any person seeking to assert a claim for negligence against the City provide Notice of the events giving rise to the claim within six months of the date of occurrence. This Notice must be in writing and be provided to the Office of the City Attorney.
The written Notice should contain:
The Notice may be mailed to:
City Attorney's OfficeP.O. Box 330Danville, Virginia 24543
or delivered in person to:
427 Patton StreetRoom 421 Danville, VA 24541
or faxed to: (434) 797-8972
The Notice must be received within six months of the date of the incident described.
Upon receipt, the City Attorney's Office will forward the Notice of Claim to the Virginia Municipal League. The claimant will receive a letter confirming receipt of the Notice and, if timely, will acknowledge the forwarding of the Notice to Virginia Municipal League. It is the Virginia Municipal League's responsibility to investigate and evaluate the claim and determine whether any payment will be voluntarily made.
Contact the Bureau of Vital Records in Richmond, Virginia at (804) 662-6200.
If you wish to contact multiple City Council members at once and do not have access to an email account, you can use the form linked here. Link: Contact City Council
Applications for employment with the City of Danville are completed online through our Job Opportunities page. Applicants are required to have an email address and an account with Government Jobs. Detailed instructions are available on our Hiring Process page.
You may contact members of City Council using the phone numbers, email addresses, and mailing addresses provided on the City Council portion of this site.
The City of Danville adopted a council-manager form of government in 1950.
The manager is hired to serve the council and the community and brings to the local government the benefits of his/her training and experience in administering municipal or county projects and programs. The manager prepares a budget for the council's consideration; recruits, hires, terminates, and supervises government staff; serves as the council's chief advisor; and carries out the council's policies. Council members and residents count on the manager to provide complete and objective information about local operations, discuss the pros and cons of alternatives, and offer an assessment of the long-term consequences of their decisions.
Appointed managers serve at the pleasure of the governing body. They can be fired by a majority of the council, consistent with local laws, or any employment agreements they may enter into with the council. The manager makes policy recommendations to the council for consideration and final decision. The manager is bound by whatever action the council takes, and control is always in the hands of the elected representatives of the people.
The council is the community's legislative and policymaking body. Power is centralized in the elected council, which, for example, approves the budget and determines the tax rate.
The council also focuses on the community's goals, major projects, and such long-term considerations as community growth, land use development, capital improvement and financing, and strategic planning. The council hires a professional manager to implement the administrative responsibilities related to these goals and supervises the manager's performance.
Certified copies of birth and death certificates are maintained by the Division of Vital Records and Health Statistics in Richmond, Virginia (804-662-6200). A certified copy of a vital record may be obtained by mailing a completed application and the required fee to the Division of Vital Records. Applications may be obtained in the Danville Circuit Court Clerk’s Office or may be printed from this site.
Certified copies of Virginia vital records (birth, death, marriage, and divorce) are available for purchase at all full service DMV locations, which include DMV customer service centers and DMV 2 Go mobile offices.
The Clerk's Office in the City of Danville is located on the third floor of the Courts and Jail building at 401 Patton Street.
The original will, a certified death certificate or obituary must be provided. Also the value of all assets in the name of the decedent, only, such as real estate, bank accounts, stocks, bonds and personal property will be required (generally all assets in the name of the decedent).
State probate tax is 10 cents and local tax is .333 cents for $100.00 of value of estate at the time of death.
Recording fee of $32.00 plus additional fees for pages in excess of 10.
Qualification fee based on value of estate. Payment by cash or personal check is due at time of service.
Yes. This allows our office to grant the necessary time to meet the needs of each individual we serve. Please call 434-799-5168 to set an appointment.
There are various types of deeds and recording fees and taxes vary depending on the type of deed to be recorded. You may use the Virginia Courts Deed Calculation System to obtain fees or contact the Clerk's Office for assistance. Payment by cash or personal check is required at the time of recordation.
The current rate is Six and a half percent (6.5%) of the cost of meals and/or drinks.
Commissioner of RevenueP.O. Box 480Danville, VA 24543
Or directly to the Department of Taxation at the addresses listed below:
Virginia Department of TaxationP.O. Box 1498Richmond, VA 23218-1498 Tax Due Returns:
Virginia Department of TaxationP.O. Box 760Richmond, VA 23218-0760
INCOME GUIDELINES 1 person household: $29,3002 person household: $33,5003 person household: $37,5004 person household: $41,8505 person household: 45,2006 person household: 48,550
Call the Inspections Office, Monday-Friday, 8:00 AM - 5:00 PM at (434)799-5260 and see if a permit is required. If required, you can come in person to our office, Room 208 of the Municipal Building, 427 Patton St., Danville, VA. You can also obtain a permit application on our website. Some jobs may require a zoning clearance (i.e. decks or additions) before a permit can be issued. Call-in and mail-in permits are intended for simple routine replacement projects such as: Alterations to electrical systems, i.e. increasing size of service; Replacing gas and oil heating equipment, i.e. furnaces; Repairing/replacing deck boards (non-structural); Relocating/adding plumbing fixtures.
In order to process a permit we will need: name of contractor and/or owner; address of the job; description of job; total cost of improvement.
BUILDING PERMITS: Fees are based upon the total cost of the improvements to be made, with a minimum fee of $42.84. The fee for demolishing a structure is $53.04 and the fee for moving a structure (including a mobile home) is $79.56. ELECTRICAL PERMITS: Fees are based upon the number and type of outlets to be installed and/or the number and size of main or subpanels, with a minimum of $42.84. PLUMBING PERMITS: Fees are based upon the number of fixtures or devices to be installed, with a minimum fee of $42.84. MECHANICAL PERMITS: Fee is based upon the cost of the work to be performed, with a minimum fee of $42.84. *This fee includes a 2.00% State Levy.
The Residential Rental Housing Inspection Program is aimed at promoting greater compliance with health and safety standards to reduce substandard conditions in rental housing. Early prevention of deteriorating housing is the goal of the Rental Housing Inspection Program. This program is being projected by the City of Danville to determine the need, resources, and effects of a rental inspection ordinance and is dedicated to the proactive inspections of rental properties in focused areas. The program achieves compliance of health, safety and welfare code violations in/on residential rental property that result in a: threat to the occupant's safety; threat to the structural integrity of the building; negative impact on the surrounding neighborhoods.
Inspectors conduct door-to-door inspections in designated areas for property maintenance violations. They survey rental properties for interior and exterior code violations and issue corrective notices. The most common examples of violations are: deteriorated or ineffective waterproofing of exterior walls, roof, foundation or floors, broken windows or doors; ceilings, roofs, ceiling and roof supports or horizontal members that sag, split or buckle; any building in disrepair that constitutes a public nuisance; structure in need of painting; broken windows; electrical problems; heating and air concerns; plumbing leaks; unsafe fire conditions.
For more information on Home Occupations, please refer to Article 2.T of the Zoning Code or contact the Planning Division at (434) 799-5261. More...
This plan is required to be updated every five (5) years and it is now that time. As part of the five (5) year update, the City is requesting citizen input on the hazards, and impacts that are caused within the region. Please take a few minutes and complete this survey so that we can better address those hazards that impact this area.
You can pay your utility bill at Customer Accounts in the Charles H. Harris Financial Service Center on 311 Memorial Drive, Monday through Friday, from 8:30 am to 5:00 pm, by mail, or by visiting Danville Utilities.
Utility bills can also be paid at the following satellite payment centers:
Hard copies of the adopted budget are in the Public Library at 511 Patton Street or the Westover Branch at 94 Clifton Street.
Digital copies are available from the Budget Office.
The City of Danville utilizes GovDeals to sell surplus and confiscated items via the Internet.
Between the period of February 15th and April 30th the City of Danville Open Burning Regulations prohibit burning before 4 pm if the fire is in or within 300 feet of woodland, brushland or fields containing dry grass or other flammable material.
Burning for the disposal of land clearing material requires a permit that can be obtained from the Fire Marshal's office by calling (434) 799-5226, Monday through Friday, 8 am to 5 pm.
Note: The individual or business that is burning is responsible for any damage and/or cleanup that may result from the fire. Complaints of smoke or ash may result in immediate extinguishment of the fire.
Reports are also available by written request. There currently is no fee, but a self-addressed stamped envelope is required.
Yes, the "Get Alarmed, Danville" program is designed to install smoke alarms free of charge to any City resident that is physically or financially unable to do so for themselves. You can sign up for this life-saving program by calling (434) 799-5226, and leave your name, address, and telephone number. You can also send a request via email to FireMarshalsOffice@danvilleva.gov with your name, address, and a telephone number where you can be reached. A Fire Department member will contact you to make an appointment to install the alarm.
If you do not already have an email address, free email is available through a variety of providers. The City of Danville does not endorse a particular vendor. Examples of free email sites are: Hotmail, AOL, and Yahoo.
Though the Human Resources staff cannot complete your online application for you, they are available to answer questions in person or over the phone on how to use the online application system. The Human Resource office is open from 8 am to 5 pm, Monday through Friday, and can be reached at (434) 799-5241. Applicants may also contact our Applicant Online provider's Customer Support for assistance at 1-877-204-4442.
Yes. Once you have completed your online application, you can apply for multiple positions that are currently open.
No. You are required to submit an application for each position in which you are interested.
Yes. You may attach a resume with your online application during Step 1 of the application process after listing references. Please note that a resume is not a substitute for a completed application.
After completing and submitting your application, you will see a link to "Click here for a printable version of the application you just submitted".
You may update your personal profile on by logging-on to the system at any time.
After the closing date passes, all applications for the position are screened for minimum qualifications, and then sent to the department. The department selects the applicants that will be interviewed for the position and contacts them. Due to the volume of applications received for most positions, this process may take several weeks.
There is a computer available in the Department of Human Resources office at 427 Patton Street, Monday through Friday, 8 am to 5 pm. The Virginia Employment Commission (VEC) and the public library also have computers available for job seekers.
At this time, digital GIS data is not available to the general public. Portions of our data are available to consultants under contract with the City of Danville and select public entities. Access to GIS information is available through the City's GIS websites; Danville, VA Map and Discover Danville.
No, the Information Technology Department only provides computer support for internal City Departments and Constitutional Offices.
Geographic Information System (GIS) integrates hardware, software, and data for capturing, managing, analyzing, and displaying all forms of location-based information. The functions of a GIS are visualization, geodata management, and geographic analysis.
With GIS, the City is better able to track, reference, and maintain physical infrastructure such as buildings, roads and utilities and to use that information in making decisions and solving problems for public services. Please visit the websites listed on our GIS page for more information.
You must submit a Map Request Form. Most digital maps are provided at no charge; there may be a charge for a printed map. Please read our GIS page for more information on map requests and fees.
Digital Geographic Information System (GIS) data is available free-of-charge to agencies under contract with the City of Danville and select public entities. Fees are charged at the City's discretion. Two forms must be submitted to request GIS data, a GIS Data Request form and a GIS Data Release form. Please read our GIS page for more information on data requests and fees.
Please see the Route and Schedule Information section or you may call (434) 799-5144, (434) 773-8132 or (434) 799-5110 to speak to a Danville Transit staff member.
Please contact Marc Adelman, Transportation Services Director, at (434) 799-5110.
A copy of the transit guide can be obtained at the Danville Transit Transfer Center at 515 Spring Street. A mailed copy can be received by calling (434) 799-5144 or (434) 773-8132.
INCIDENT REPORTCome to the Danville Police Department Records Office, Room 115 on the first floor of the Municipal Building, 427 Patton St., Danville, VA 24541. The cost is $5.00 for each report (cash only). Reports are not mailed.
Come to the Danville Police Department Records Office, Room 115 on the first floor of the Municipal Building, 427 Patton St., Danville, VA 24541. Fingerprints are taken between the hours of 1:30 pm and 3:45 pm Monday through Friday. The cost of fingerprinting is $10.00 for the first card and $5.00 for each successive card. Payment is accepted in cash only. If you are applying for a job with the City of Danville, there is NO cost involved.
A copy of the application can be downloaded from the Virginia State Police website by clicking here or you can pick up a copy at the Danville Circuit Court Clerk's Office. The form and the link below will outline the necessary steps to obtain a permit.
The Police Departments a variety of permits, including but not limited to, second-hand fixtures permits, parade permits, taxi permits, and street closure permits.
Concealed Handgun Permits are processed by the Clerk of Circuit Court.
Follow this link to the Secondhand Building Fixtures Permit Secondhand Building Fixtures Permit
Junk Dealer Annual Permit Application Form
A. Come at any time to the Danville Police Department, 427 Patton St., Danville, VA 24541 and tell the duty officer that you want to make a complaint, or
B. Call the Danville Police Department at (434)799-6510 and tell the person answering the phone that you want to make a complaint, or
C. Print the form at the bottom of this answer and fill in the appropriate blanks before returning the form to the Police Department, or
D. Write your complaint and mail it to the Chief of Police, Danville Police Department, P.O. Box 3300, Danville, VA 24543.
A supervisory officer will assist you in filling out a complaint form if you wish. This form asks you to identify yourself and to give specific details about your complaint. Your complaint will then be investigated. You may be contacted and asked additional questions about your complaint. When your complaint has been investigated, the Chief of Police will review the investigation and write you a letter explaining what has been determined concerning your complaint.
Citizen Complaint Directions and Form
Department of Motor Vehicles
Urban Archery Season September 6 through October 3 and January 4 through March 29, within the incorporated limits of the city of Danville. Danville Guidelines: •Any person discharging a bow must carry written permission from the property owner(s). •No person shall discharge a bow from, over, or across any street, sidewalk, alley, roadway, or public land or public place or toward any building or dwelling in such a manner that an arrow may strike it. •No person shall discharge a bow unless from an elevated position of at least ten (10) feet above the ground. •In addition to the urban archery season, archery deer hunting is also allowed during the early archery season and the general firearms deer season (i.e., from the first Saturday in October through the first Saturday in January). Additional statewide guidelines and restrictions can be found on the Virginia Department of Game and Inland Fisheries website at the link below.
Our work begins well in advance of a snow or ice event. We monitor the weather using an advanced weather forecast link. When the forecast indicates a possible winter weather event, we mount salt spreaders and plows to the trucks and hook up the brine tankers.
We have 22 trucks and four brine tankers. When a winter storm warning is issued, we send our brine tankers on designated routes to apply brine. Brine is a saltwater solution used to treat roads before snow and ice falls.
It helps prevent snow and ice from adhering to the pavement and reduces slick spots. This solution easily will wash off vehicles with soap and water. Depending upon the timing and nature of the pending storm, we place snow removal crews on standby.
Once the storm starts, we send salt trucks on designated routes to apply salt as necessary. Salt is effective to temperatures as low as 20 to 25 degrees.
The brine and salt routes include bridges, roadways that carry the heaviest traffic volumes, and roadways that serve industrial areas.
The cost would be excessive. For example, we use 300 tons of salt only on the current designated routes during a typical winter storm. At $118 per ton, 300 tons of salt would cost a total of $35,400.
We also would need additional equipment to apply brine and salt citywide. For example, it takes us eight hours with four tankers to apply brine only on the current designated routes. A balanced level of service based on roadway classification and traffic volumes reduces the cost of equipment and the usage of brine and salt.
This level of service has long proven to maximize available tax dollars and minimize environmental damages.
We begin plowing roadways usually when one inch of snow or ice has accumulated on the road surface. Plowing continues only on highest traffic volume roads until the end of the snow event. After the end of snowfall and the primary highways are clear, plowing moves to industrial areas, and then to roadways that connect residential areas to the primary highways, and finally to residential areas.
Generally, it takes 24 to 36 hours after the snow event has ended to clear all residential streets. We do not clear private streets and alleys.
Our telephone lines are understandably busy during severe weather conditions. We advise limiting your travel, or staying off the roads entirely if possible. Check for newspaper, radio and television bulletins about road conditions.
Call Public Works primarily to alert us if a street has been missed or if there is some special problem relating to the snow removal operations. Please do not call for missed residential streets until 24 hours after the snow event has ended.
The potential for a medical emergency does not warrant priority treatment. Anyone needing an ambulance in a medical emergency should contact 9-1-1. Necessary steps will be coordinated.
Utilize 9-1-1 only in life-threatening emergencies or for emergency fire and rescue services. If you need help, but it’s not an emergency, please contact the Police non-emergency number, 434-799-6510.
In certain snow events, the snow and ice bonds to the road surface so tightly that the plows cannot break it free and scrape the surface clean.
Once we have salted and plowed a street, the interaction of the salt and vehicular traffic is required to melt the remaining snow cover. Streets with low traffic volumes, therefore, will remain snow-covered longer.
For a resident, this can be quite annoying, but we, unfortunately, cannot help it. We must remove the snow from the traveled portion of the road.
When the City receives a heavy snowfall, if possible, do not shovel your driveway until after the plow has gone by. If you must shovel, do not throw the snow out onto the roadway as you may create a hazard for another vehicle.
The City does not remove snow or ice from residential or commercial driveways because the cost would be excessive and removing snow from curbs and driveways would drastically slow the snow removal process.
The City must remove the snow from the traveled portion of the road. The plow operator cannot push the snow away from the parked car into oncoming traffic, as it would create a hazard.
Residents are asked, where possible, not to park on the roads, eliminating the chance of plow operators damaging vehicles and allowing for a more efficient plowing operation.
Under City Code Section 35-22, snow and ice removal from sidewalks is the responsibility of property owners or occupants of a building or lot and should be completed within 24 hours after it ceases snowing or sleeting. Snow-covered sidewalks increase the likelihood of citizens slipping and falling.
The abutting property owner is responsible to clean the handicapped ramp to make safe passage to the roadway pavement.
The annual amount of Real Estate taxes are calculated by multiplying the total assessed value times the tax rate. Example: (Total Assessment) $100,000 X (Rate) .0084 = (Total Annual Taxes) $840.00
In order for eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. View the VA DSS Application.
If you suspect a child under the age of 18 is being harmed physically, mentally, sexually or neglected please contact your local social services and report it. Monday through Friday (434) 799-6548 at other times the Police non-emergency number (434) 799-5111. See Child/Adult Protective Services.
To determine if you are eligible for Medicaid, a formal application must be completed. A request may be made for an application to be forwarded to you to complete and return. A face-to-face interview is not required and should additional information be needed, you will be contacted by mail or phone.
Applications for pregnant women have to be processed within 10 days after receipt of application (if all verifications are provided). There is a 45-day processing time frame on all other Medicaid applications. See Health/Medical Services.
If you are interested in becoming a foster care family or an adoptive family, please contact the Child Welfare Unit at (434)799-6540. They will be happy to discuss your interest and provide answers to your questions.
Also, Social Services has information sessions for those interested. Please check the calendar for dates and times.
In order for eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. Visit the Virginia Department of Social Services for more information.
The Employment Services Unit works with referred individuals receiving TANF to provide assistance in assisting these individuals in becoming sufficient by becoming employed.
If you suspect that an adult over 60 years of age, or any disabled adult is being mistreated physically, sexually, neglected or financially exploited please contact your local social services and report it. Monday through Friday (434) 799-6540 at other times the Police non-emergency number (434) 799-5111. View Child/Adult Protective Services.
You may request an application in person or by telephone at (434) 799-6543.
To report suspected fraud you may call the Danville Division of Social Services at (434) 799-6462, between the hours of 8:00 am and 5:00 pm weekdays and ask for the Fraud Unit.
Social Services can provide services to expectant parents who are considering placing their child for adoption. Benefits eligibility may exist for pregnant women in the programs of SNAP (Supplemental Nutrition Assistance Program), Medicaid, and TANF (Temporary Assistance to Needy Families) if there are other minor children.
In order for program eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. A face-to-face interview is required for SNAP (Supplemental Nutrition Assistance Program) and TANF (Temporary Assistance to Needy Families).
View the VA DSS Application.
Contact the Child Care Unit at (434) 799-6540 and discuss your interest and the requirements.
Contact the Adult Services Unit at (434) 799-6540 to discuss the requirements.
Adopting a child always requires a waiting period of some duration. When home studies are presented, the custodial agency for the child must assess the strengths of all the interested families and decide which family can best meet the needs of a specific child.
The time frame is not predictable and it can be frustrating for families who are ready and prepared to adopt. A prospective parent who has abilities/strengths to meet the needs of a waiting child with special needs may wait nine months or more.
There is no charge when you adopt a special needs child in the custody of a local department of social services.
Most are special needs children. This means they are: six years old and older, have brothers or sisters they need to be placed with, have a black, biracial or other minority heritage, or have physical, mental or emotional needs.
Adoption assistance, also called subsidized adoption, is a means of providing a money payment and/or services to adoptive parent(s) on behalf of a child with special needs. Eligibility for subsidy is based on the needs of the child.
Most children who have special needs are eligible for adoption assistance. When you select a child you are interested in, ask the social worker about the child's eligibility for this assistance to meet his/her special needs.
A permanent legal process involving the court that allows a child not yours by birth to legally become your child.
Yes, if you are interested in becoming an approved adoptive family, contact the Child Welfare unit at (434) 799-6540 and speak with an adoption social worker. You do not have to be rich, married, under 40, highly educated, or own your own home to adopt.
If you have patience, perseverance, a good sense of humor, a talent for keeping life's stresses and challenges in perspective, and the ability to love unconditionally, then you are a great candidate to be an adoptive parent.
Read more information about VA DSS: Steps to Adoption.
Raising a child who is or was in foster care is different from "regular" parenting. It can be more challenging; kids in care have experienced many hardships. It can be more complex, but foster and adoptive parents are supported as a part of a team; they receive special training, help to meet children's individual needs, access to medical care for the child and reimbursement for certain expenses.
Good foster and adoptive parents know that, above all, this is about selecting families for children who need them, not just about putting children into families who want them. It takes a village to raise a child—our village, more than ever, needs families to help do this.
Foster Care is a temporary living arrangement for children who are not able to remain in their home. The goal is for the children to return to their home or to a relative's home. The Court is involved until permanency for the child is achieved.
Yes, if you are interested in becoming an approved adoptive family, contact the Child Welfare unit at (434) 799-6540 and speak with an adoption social worker.
Some children are unable to safely remain in their home and there are no relatives able to provide a safe living environment.
Good foster and adoptive parents know that, above all, this is about selecting families for children who need them, not just about putting children into families who want them. It takes a village to raise a child—our village, more than ever, needs families to help do this.
Paymentus Corporation charges a convenience fee to use their service. This fee covers payment handling and processing charges. The fee is charged to commercial customers only (residential customers are exempt).
For utility bill payments, Paymentus charges $3.75 for each transaction per $500.00 increment (for commercial customers only; residential customers are exempt from transaction fees). For both real estate and personal property tax payments, Paymentus charges a convenience fee of 2.75% of the total payment amount. In each case, the convenience fee is automatically calculated.
Customers whose residence or business is without power should call Danville Utilities at (434) 773-8300 to report the outage. When calling, customers are asked to verify their telephone number and account number with the staff member or through the automated system.
For customers who have trouble getting through, keep trying. Our system can be overwhelmed at times.
Once an outage report is received, a ticket will be created. The tickets are sent to operations and a field technician is dispatched to restore power as quickly and safely as possible. If the repair cannot be done by the field technician, then a line crew will be called out to make repairs.
When widespread outages occur, line crews are first assigned to make repairs based on restoring power to the greatest number of customers in the shortest time. As lines are repaired and crews become available, they are assigned to areas with fewer outages. Sometimes your circuit may be among the first repaired, and other times not.
When there is a delay in restoring your power, we appreciate your patience. Customers should note that during the power restoration effort there are times when crews must temporarily shut off power to an area to make repairs. Once major lines serving a neighborhood are repaired, power may be on at some houses and off at others because of additional damage to lines and equipment serving those homes.
Some houses have electric service when others don't because houses may be on different lines or circuits.
Each outage has different circumstances and some may take longer for us to identify the source of the problem. Widespread damage makes it more difficult to accurately predict when a particular customer's power will be restored - especially in the early phases of an outage, while the extent of damage is being assessed. Once the extent of damage is understood, restoration times are affected by the degree of damage to our facilities.
High-voltage transmission lines must be given first priority because they supply electricity to the entire distribution system. Substations are repaired next in order to energize local distribution lines. A distribution line serving a local area may have multiple damage locations, all of which must be found and repaired.
All these factors affect our ability to predict when a specific customer's power will be restored.
Downed power lines are very dangerous. Please call 9-1-1 immediately. We have direct contact with local emergency services and will respond as quickly as possible.
Service crews often must first tackle public safety hazards and repairs that restore power to hospitals or police and fire departments. A truck may have passed your home on the way to one of these high-priority assignments.
Restoring power to your home is a complex and dangerous job. Sometimes, after a line is repaired in one location, other damage causes the line to go out again. At other times, it may be necessary to turn off your power once more to safely repair other problems.
In any case, our crews work to restore your power again as soon as safely possible. If your power comes back on, then goes off again, please let us know by calling our 24-hour emergency number.
It is not always possible to determine how long a power outage will occur because of extent of damage; therefore, a customer using medical devices must make other arrangements in the event of a power outage and temporarily go to a location or medical facility that does have power.
Customers should listen for locations of shelters that may be open or find other arrangements until service can be restored to their residence.
Yes, but please follow the manufacturer's directions.
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